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FAQ

Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

  • Can I exchange it if it doesn’t fit?

    Yes, of course! You can exchange it or return it within 60 days of receiving it… so you have a full month to try it out. If you follow our size chart it will most likely be a good fit. It is an adjustable harness so you can adjust it for the perfect fit.

  • My dog doesn’t pull… is this still a good harness?

    Yes! This harness is great if you want an awesome harness that is easy to get on and off and is super comfortable for dogs to wear. If your dog doesn’t pull, you can just use the main D-ring on the back.

  • Do I still use this harness once my dog stops pulling?

    Yes, of course… once the harness has trained your dog to walk beside you , you can start using the main D-ring on the back of the harness. You can use the side ring for accessories or just not use it at all , it’s up to you.

  • My dog has a big wide chest , would this be good for him?

    Yes! The chest piece of this harness is adjustable too so it’s perfect for bigger chested dogs like pugs, english bulldogs, and others.

  • My dog is a houdini and escapes from everything. Will this work and keep him from escaping?

    Yes! These are great for dogs that tend to get out of their harness. The reason why most dogs can escape their harnesses is that most harnesses aren’t adjustable to be a perfect fit for your dog’s body. So even a slight discrepancy in how the harness fits may allow your pup to find a way to get out of it. We recommend a slightly snug fit (but not too tight) and your dog won’t be able to back out or escape from it.

  • Do you ship internationally?

    Yes, we ship to Canada, UK, Australia and New Zealand. We are happy to tell you that we provide a flat rate of just $7.95 to ship an order of any size to these countries. These orders are shipped through USPS.

  • Can I buy this harness at any retail store?

    Puglife is not sold in any retail stores. We are a family owned ecommerce business, and our products are only available online either at PuglifeHarness.com or ThePugLifeStore.com

    If you’re concerned about buying online, read on…

    First, we have an incredible refund policy: we stand by our products 100% and, if you are not completely satisfied with your order, we will give you a full refund on the product cost minus shipping.

    Second, we have wonderful demo videos. If you go to the PugLifeHarness.com and watch the videos You can be sure that what you see is what you get.

    If you have any questions, please reach out to us anytime by email or online chat.

  • Do you offer quantity discounts?

    We offer quantity discounts on orders of 6 or more harnesses , feel free to reach out to us to get a custom coupon code.

  • How do you ship your products?

    We ship our products via USPS so you can even order them to be shipped to a PO Box. Otherwise, they will arrive straight into your mailbox.

  • Where does the harness ship from?

    This harness ships from one of our warehouse located in the USA.

  • My dog is HUGE… about 130 pounds, will this fit her?

    Yes! For dogs over 85 pounds up to 140 pounds, the XXL will be a good fit. If for any reason you have issues with it, our exchange and return policy is easy. Here's the link to our size chart for your reference.

  • Don’t harnesses make a dog pull MORE?

    It really depends on the harness. This Puglife Harness was designed to be a training tool to help pullers not pull. The side ring technology is what makes this work, it's similar to the front attached harnesses.

  • Has this harness been tested and approved by experienced dog trainers?

    Yes absolutely! We have a video of one of our favorite dog trainers with over 10 years of experience talking about this on our website as well.

  • Are you the same as ThePugLifeStore.com ?

    Yes and no. While this is the same great company and same great harness, if you have a question regarding anything on ThePugLifeStore.com or an order from ThePugLifeStore, you will need to go to that website to put in your request.

  • Can you ship to a PO Box?

    Yes! All orders ship out via USPS so we can definitely ship to a PO Box.

  • How long will it take my order to ship out?

    Typically orders take about 3-5 days to ship out and you will receive a shipping notice by the 7th day … please count these as business days. If you haven’t received a shipping notice by then, please contact us right away and we will look up your order ASAP.

  • How long are delivery times?

    Depends on where you live … once the order ships, it takes about 7-10 business days to arrive.

  • Do you have XS ?

    Yes, we do. Here's the link to the harness page.

  • Where are you located and based out of?

    We are located in Sunny Los Angeles, California.

  • I have a Golden Retriever, will this work for him?

    Yes! This works for any dog over 5 pounds . If you have any sizing questions feel free to contact us via email or our live chat. Here's the link to our size chart for your reference.

  • Will this work for my toy Chihuahua?

    As long as your dog is over 5 pounds it will work! If you have any sizing questions feel free to contact us via email or our live chat. Here's the link to our size chart for your reference.